Supporting the pharmaceutical industry to ensure that their products are used more effectively.
We observe patients taking their medication, and deal with any questions or problems they have.
Eyes-on validation of medication adherence
- Specialist medication
- Clinical trials
- Complex titration regimes
Teaching patients to self‑administer
- Subcutaneous injections
- Unfamiliar inhaler devices
Collection of
real‑life data
- Adverse effects
- Patient outcomes and clinical indicator improvement
- Patient feedback
The PAMAN system
How we support pharma
Getting the best benefit from medication
Supporting Pharma
How does eyes-on monitoring help?
- Validates adherence
- Ensure patient can self-administer if appropriate
- Gets the best benefit from the medication
- Reduces drop-out rates from clinical trials
- Identifies and resolves problems early
- Helps manage adverse effects
- Gives patients a regular contact to discuss their treatment
- Provides feedback and understanding of issues to the clinicians
Patient setup
How does the patient get the video equipment?
Patients who aren’t in our area (NW England) receive their equipment by post – the packaging is designed to fit through a letter box. We call the patient to make sure they can set it up, and then we talk them through our processes. Some patients take to it straight away and others need additional support. Almost everyone can use PAMAN.
Service setup
What information do you need?
We need to understand all about your product, so we can train our Monitors. When a patient is taken on, we need to know what other medication they are taking, and any known information about interactions with your product.
All our Monitors are registered pharmacy technicians, supported by clinical pharmacists. At the start of a new project, we require them to demonstrate a knowledge of the disease area you are treating. We will provide any training that is needed and will work with you to agree the content. We work to SOPs and our calls to patients are recorded. We constantly review the performance of our team to make sure they are clinically competent, but also that they are able to engage with the patients.
Bespoke service delivery
Can this be delivered at the scale I need and put in place quickly?
We have a pool of over 50 technicians who work as Monitors on a sessional basis. Each Monitor can support 8 patients an hour and we have more applicants than we currently have places for.
Our core service involves regular video contact with patients, but how we use that contact varies according to the needs of our clients. Every service that is commissioned from us is bespoke and we work with you to agree details, required outcomes, and KPIs. Some services we are providing involve daily and ongoing contact with patients. Others are fixed-term support or on-line training.
Results
What our patients and clients say.
Feedback
Mary Cooper, daughter (main carer) of patient
“The calls are really helping, she’s taking her meds and insulin on calls means she has not missed a dose or taken them twice.. blood sugars better than they were before she started with PAMAN and she feels better, plus enjoys a little chat”
Feedback
Paul, a patient
“I was a bit sporadic with my meds, either not enough or too much, and a couple of times in A&E when I’d taken too many. I’d highly recommend the service. It’s enabled me to take my medication at the right time, both morning and night. I feel so much better, I’ve really felt the benefit.”
Contact Us
We are always happy to help.
Eyezon Clinica and PAMAN are trading styles of Medication Support Limited, registered in England and Wales with Company No. 11292493.
Communication with Eyezon Clinica may be addressed from Medication Support Limited.